Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, in its original packaging — and you'll need proof of purchase (your order confirmation email is fine).

To start a return, contact us at juicebutton@proton.me with your order number. We'll get back to you with next steps, including whether the item needs to be sent back or not — for some orders, we may issue a refund without requiring a return, at our discretion.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right — usually with a free replacement or full refund, no return needed.

European Union & Ireland — your 14-day cooling-off right
If you're ordering from within the EU (including Ireland), you have the right to cancel or return your order within 14 days of delivery, for any reason and without needing to justify it. To use this right, contact us within 14 days of receiving your item.

Refunds
Once your return request is approved, we'll process your refund to your original payment method within 10 business days. Please allow extra time for your bank or card provider to complete the transaction on their end. If more than 15 business days have passed since approval and you haven't received your refund, contact us at juicebutton@proton.me.